You will receive a dispatch confirmation via email, sent to the email address on your online account or used at purchase.
If Australia Post are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Australia Post depot. Australia Post will leave a card at the delivery address, which will have instructions of re-delivery or collection.
Australia Post delivery requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure you select an address that you consider safe for delivery if you are unable to sign in person.
We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders. Some countries are not listed on our site due to the delivery rate being high. Please call us on +64 417 144 169 so we can quote you the price of delivery to your country.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Yes, please contact us via phone on +61 417 144 169 to arrange a store collection. Please print off, and bring along your order confirmation, as we will require this as proof of purchase, as well as the credit card used to make your purchase and any utility bill with the address that matches your order confirmation. We do know this is a lot to ask for, but we need to protect our customers from potential fraud. Your postage will be refunded upon collection if incurred.
What courier do you use for deliveries?
We use Australia Post to send out all of our orders.
We aim to dispatch all mainland UK standard orders in up to 5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact us on 0417 144 169. If you are not in when the delivery is attempted and the courier cannot find a safe place to leave your parcel, they will leave a card. Please follow the instructions on the card left by the courier to arrange re delivery of your order.
Next Day Delivery
Orders received before 2pm on a weekday will be dispatched the same day or in any case of unforeseen delay the following day. Orders received at the weekend on Saturday and Sunday will be shipped out on Monday.
International Delivery Information
We send orders worldwide using AUSTRALIA POST SIGNED FOR.
The cost of the delivery is calculated by weight. The total shipping cost will be displayed at the checkout.
International Shipping Times (Not Guaranteed)
Europe – 5 – 7 working days.
US and Canada – 5 to 10 working days.
Rest of world – Up to 14 working days.
We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (Australia Post with signature)
PLEASE NOTE, Items being returned from outside AUS must be CLEARLY MARKED on the customs form & Outside of the package “EXCHANGES” or “REFUND”.
Any items of clothing returned with the smell of perfume or cologne will not be accepted.
Returns will not be accepted on worn or misused goods. All original labels must be in tact.
Returns and exchanges can also be made at the shop Christine’s (362 Brunswick St, Fitzroy, Vic ) please retain a copy of your receipt.
We do not reimburse the cost of you returning the item to us.
However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.
If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).
The Items must be returned back to us within 14 days from receipt. After this, a credit note can be issued if the items are returned back to us within 28 days from receipt.
When returning items please ensure that they are packaged in the same way that you received them. Please make sure items are carefully wrapped, so that they complete the return journey intact.
Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.
If you wish to return an order to us please download a returns form from the link below and follow the included instructions.
If you are having trouble downloading the returns form, please include a note stating your name, order number and exchange or refund request.
Please send all returns to:
Shop at Christine’s
8 Castlereagh St
Carrum Downs, Vic 3201
PLEASE NOTE IF RETURNS ARE SENT TO OUR SHOP ADDRESS, THIS WILL DELAY THE REFUND / EXCHANGE PROCESS.